Freshservice integration lets you automatically create new tickets via a special Freshservice workflow block.
Freshservice block configuration
NOTE: To have this block working you should make sure that the integration with Freshservice is active.
In the Freshservice workflow block you should configure the next parameters:
|The name of the block which will be displayed on the workflow overview|
|Type||No||The type of the Freshservice ticket that should be created.|
Name of the Freshservice user from the 'Requesters' list
TIP: The list can be found by the path: Admin --> User management section --> Requesters
|Subject||Yes||Subject of the new ticket|
|Status||No||Status of the new ticket|
|Source||Yes||The channel through which the ticket was created|
|Priority||No||Priority of the new ticket|
|Description||Yes||Description of the new ticket|
|Agent||No||User to assign the ticket to|