The Freshservice integration lets you automatically create new tickets via the Freshservice workflow block.
Note
For this block to work, you must make sure that the integration with Freshservice is active.
In the Freshservice workflow block you should configure the following parameters:
| Parameter |
Mandatory |
Description |
| Name |
Yes |
The name of the block which will be displayed on the workflow overview |
| Type | No | The type of the Freshservice ticket that should be created. |
| Requester | Yes |
Name of the Freshservice user from the Requesters list. The list can be found in Admin>User management>Requesters |
| Subject | Yes | Subject of the new ticket |
| Status | No | Status of the new ticket |
| Source | Yes | The channel through which the ticket was created |
| Priority | No | Priority of the new ticket |
| Description | Yes | Description of the new ticket |
| Agent | No | User to assign the ticket to |
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