Summary

Freshservice integration lets you automatically create new tickets via a special Freshservice workflow block.

Freshservice block configuration

NOTE: To have this block working you should make sure that the integration with Freshservice is active.

In the Freshservice workflow block you should configure the next parameters:

Parameter	Mandatory	Description
Name	Yes	The name of the block which will be displayed on the workflow overview
Type	No	The type of the Freshservice ticket that should be created.
Requester	Yes	Name of the Freshservice user from the 'Requesters' list TIP: The list can be found by the path: Admin --> User management section --> Requesters
Subject	Yes	Subject of the new ticket
Status	No	Status of the new ticket
Source	Yes	The channel through which the ticket was created
Priority	No	Priority of the new ticket
Description	Yes	Description of the new ticket
Agent	No	User to assign the ticket to