Connector FAQs

The purpose of this article is to answer the most common questions that arise about Oomnitza's Connector, and its ability to gather and parse data from external systems, and send it to Oomnitza.

Question: How does the Connector work?

Answer: The connector consumes data from the client’s systems in a read-only fashion, then transforms this data and uploads it to the Oomnitza instance.

Question: How frequently can the Connector sync?

Answer: Oomnitza recommends syncing connectors every 12 hours, however, we can support a higher frequency if there's a process that requires data be updated more often than every 12 hours. *

* Please check with Oomnitza if increasing the sync frequency of a Connector to anything more than every 2 hours, as it may have a negative impact on your system's performance.

Question: What language is our connector using?

Answer: The connector is built in Python, and can be downloaded from GitHub

 

Question: Is it possible to create Custom Scripts to transform data sent through a connector before it is sent to Oomnitza?

Answer: Yes. The Connector allows for the creation of "Converters." Custom pseudo-Python scripts that transform data before it reaches Oomnitza.

Question: Can the Connector be used to fetch data from CSV files or other spreadsheets?

Answer: Yes. A locally hosted connector can be configured to fetch and parse data from another local directory that contains one or more CSV files.

Question: Does the connector support Apple DEP or Apple Business Manager.?

Answer: No. Because of Apple's reseller chain of custody model, we can't integrate directly with Apple DEP or Apple Business Manager at this time.

 

Question: How can we set up Service Desk Integrations?

Answer: Please refer to the help center: Jira Cloud, Jira Server, Zendesk, ServiceNow 

 

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