Intercom integration

The following document will capture the available integration points with Intercom and how to configure them.

Authentication

SaaS User Role integration

Delete User API block integration

Deactivate User API block integration

 

Authentication

Before you can configure any of the available integrations with Intercom, you need to add credentials in the vault. Intercom requires a Token based authentication. This is the API token that you can create in Intercom via:

  1. https://app.intercom.com/a/apps/fihg0pzf/developer-hub > New app
  2. Your app > Configure > Authentication

We typically recommend creating a separate user for these integrations rather than creating the token from within an existing named user.

 

SaaS User Role integration

This workflow block allows you to read a user’s role from Intercom. In order to enable this, you need to select this from the list of available SaaS User integrations and then provide the following parameter in configuration:

  • Select the credentials that you created for Intercom.
  • Deactivate User

    • If it’s checked, the SaaS user will be deactivated in the Oomnitza system if the user was not found in your Intercom instance.

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Delete User API block integration

This API preset allows you to delete a user from Intercom. In order to start using this, you need to select it from the list of available presets and make following adjustments:

  • Select the credentials that you created for Intercom in Authorization tab.

 

Deactivate User API block integration

This API preset allows you to delete a user from Intercom. In order to start using this, you need to select it from the list of available presets and make following adjustments:

  • Select the credentials that you created for Intercom in Authorization tab.

 

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