Best Practice for ServiceNow Asset Load

The best practice for the ServiceNow Asset Load provides you with the information that you need to complete  and run the integration successfully, and gain visibility of the data that is ingested by Oomnitza.

The following items are in the package:

• The integration
• The Business Objects
• The Credentials
• The Roles
• The Saved Searches
• The Dashboards

For the integration to run, information such as authorization and integration values, must be added or updated. 

Update credentials

The REST API for ServiceNow uses OAuth 2.0 authorization. 

1. Log in to Oomnitza.
2. Click Configuration > Security > Credentials.
3. To search for the credentials, type the name of the credential.
4. Click the credentials record.
5. Click the AUTHORIZATION tab.
6. Ensure that OAuth 2.0 is selected as the authorization type.
7. From the SaaS list, select ServiceNow. 
8. Enter the subdomain.
9. Enter your client ID and secret. 
10. Click Authenticate.
11. Save your changes.

See Extended connector integration for ServiceNow

Update the integration

1. From the Configuration menu, click Integrations, and then click Integrations List View .
2. On the Integrations page, click the integration tile for the ServiceNow asset integration.
3. Go to the Connect page and make the following changes:
4. Change the value selected for Integration preference. If this is the first time that you have run the integration, select Create & Update.
5. To identify who made the integration changes, add a valid username in the Integration user field.
6. Enter the subdomain for ServiceNow. The format of the instance URL is <subdomain>.service-now.com. You enter the text between the angle brackets.   
7. When you complete making your changes, click NEXT until you get to the final page and then click FINISH.

Add fields to the Assets view

New fields that are ingested by Oomnitza are not automatically listed on the Assets page.

Add new fields to the Assets page

1. Click Assets.
2. Click Add.
3. Click Configure the view .
4. Click + Add Fields.
5. Select the fields that you want to add and click ADD.
6. Click List View Configs .
7. Select the fields.

Tip
If you want to add multiple new fields that are related, create a group in screen builder and add the fields to the group.