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Creating an extended integration for SolarWinds Web Help Desk users

  • May 29, 2026 07:25
  • Updated

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The SolarWinds User Load uses the Get Clients API. You'll get visibility of your SolarWinds clients as data from SolarWinds is automatically transformed into consumable information and actionable insights.

Connect Oomnitza and SolarWinds in minutes

Get the information and insights that you need to reduce costs and the time that you spend on administration tasks such as:

  • Configurable dashboards and list views of key client information
  • Configurable reports to share information about clients with your colleagues and management
  • Configurable workflows that you can easily create to automate such tasks relating to SolarWinds Web Help Desk as:
    • Managing SolarWinds clients, including creating and updating clients.
    • Retrieving detailed client information, including the client’s last activity, location, and status.

Navigation

small_blue_link.svgBefore you start

small_blue_link.svgCreating the user integration

small_blue_link.svgCreating custom mappings

small_blue_link.svgCreating workflows

Creating user workflows with the API block

Get User Details

Update User

Create User

Before you start

You must complete these tasks before you begin the integration:

Creating the user integration

  1. In Oomnitza, click Configuration > Integrations > Overview.
  2. Click Block view block_view.PNG.
  3. On the Integrations page, scroll down to the Extended section for user integrations.
  4. Click NEW INTEGRATION.
  5. In the sidebar, search for the integration.
  6. Click ADD.

Integration details overview

More information is provided about the following fields to help you complete the integration:

  • User only. Add user records.
  • User plus SaaS user. Add user and SaaS user records. 

The benefit of adding SaaS user records is that you can run a workflow to validate the status and activity of SaaS users and retrieve information such as the role of the SaaS user. The information that can be retrieved depends on whether SaaS user workflows are available for the integration. 

Installation types

  • Cloud. Store credentials in the Oomnitza cloud.
  • Local. Store credentials locally. If you want to sync Oomnitza with vendor applications that require AWS or OAUTH authentication, select cloud as the type of installation. Local installations don't support AWS and OAuth authentication. 

Integration preferences

  • Create & Update. Add and update records.
  • Create only. Add records.
  • Update only. Update records.

Editing the integration details

TipBulb_Icon_small.svg When you edit the Integration details section, you can select the name or names of integration contacts.  Integration contacts will receive an in-app notification and an email, when the integration fails, when the integration fails to complete within 24 hours, or when the scheduled integration fails to run.

  1. Click Edit edit_black_pencil_icon.svg.
  2. Make your changes.

Editing the credential details

If you selected Cloud as the installation type, choose one of the following options:

  • Select the credentials that were created for the integration.
  • Edit the credentials that were created for the integration.
  • Create new credentials

Scheduling the integration

By default, data is synced once every day. Change the interval or the time so that the data is streamed when your system isn't busy.

  1. Click Edit edit_black_pencil_icon.svg.
  2. Make and save your changes.

Mapping fields to Oomnitza

To map the fields to Oomnitza, click Edit edit_black_pencil_icon.svg.

 cog_red_dot_small_icon.svg Select Edit integration to add rules for syncing data. small_blue_link.svg Filtering integration results.  
 

You can add new fields to your integration by selecting Add new field  add_grey_rectangel_icon.svg on the mapping page. 
small_blue_link.svg Creating custom API fields. 

Creating custom mappings

Map the SolarWinds fields to Oomnitza fields and create custom mappings to get the user information that you need.

Complete these actions:

  1. Click Smart Mapping to automatically detect appropriate mapping fields. Values from the integration can also be dragged to the appropriate field on the Oomnitza side, or selected from the integration field dropdown.
  2. Create a custom mapping for the SolarWinds user id that you can use when creating workflows. The user id is either the username or email, depending on which attribute was chosen for authentication at Setup > Clients > Options > Client Login Attribute in the Web Help Desk Administrator Console. Refer to SolarWinds API Documentation: Referencing clients. For example, if the username is used for authentication, map the username to the Solar Windows User Id. To create a custom mapping, complete the following steps:
    1. Select the down arrow on the Username or Email field that you want to map.
    2. Select Add new Oomnitza users field.
    3. Change the name of the field to Solar Winds User Id.
    4. Click CREATE. 
  3. Ensure that the Email is mapped to the Email field on the Oomnitza side (required for integration).
  4. Ensure that the Username is mapped to the Username field on the Oomnitza side (required for integration).
  5. Select the Role field on the Oomnitza mapping side.
  6. Choose a suitable role from the list (a defined role is necessary for the integration)
  7. Assign a sync key to a unique field, such as the Email.
  8. Click UPDATE.

Standard SolarWinds to Oomnitza mappings

The following SolarWinds fields can be mapped to Oomnitza:

Address
Authenticated Email
Authentication Date
Authentication Key
Base D N
City
Color
Connect: Credentials
Connect: Host
Connect: Port
Connector Sync Time
Creation Date
Dashboard Layout
Email
Employment Status
First Name
Last Activity
Last Ip Address
Last Name
Latest Change To Inactive
Locale String
Location Address
notes
Password
Password Cache Date
Phone
Phone2
Secondary Email
State
Ticket C
Username
Zip

Launching the integration

Your integration is in Draft mode until the required mandatory fields are added. When added, click Launch to activate your integration. 

small_blue_link.svg If you selected Cloud as the installation type when creating the integration, see Running an extended integration

small_blue_link.svg If you selected Local as the installation type when creating the integration, see Running an extended integration locally.

Viewing data ingested by Oomnitza

Viewing ingested asset data

For asset integrations, click Hardware. If the asset integration also ingests software data, click Software.

Viewing ingested user data

For user integrations, click People. If you chose the option to ingest User and SaaS user data, click Software > SaaS, click the SaaS app, and then click the Users tab. 

Related Links

Creating workflows

Creating user workflows with the API block

To reduce your workload and automate complex and repetitive tasks, you can create user workflows with the API block by following the steps in Using the API block. To locate the available presets, enter SolarWinds in the Select Preset search field. Select your preset of choice and for every preset enter the following information in the Configure section:

The SolarWinds API block workflow comes with the following presets for users:

Get User Details

Update User

Create User

Using the SolarWinds Get User Details preset

The SolarWinds User Details preset allows you to to get a user's details. When you select this preset, you can use the Advanced Mode to configure the message payload. To do this, complete the following steps:

  1. In the API block window, click the Advanced Mode button located in the upper right of the window.
  2. In the Information tab, you will notice that the SolarWinds user id is referenced in the field {{solar_winds_user_id}} that you created in Creating custom mappings. If you did not create this custom mapping, you can replace the value {{solar_winds_user_id}}} in the URL with the correct field or user id. The user id should contain a username or email, depending on which attribute was configured for Web Web Help Desk client authentication at Setup > Clients > Options > Client Login Attribute in the Web Web Help Desk Administrator Console. 
  3. Select the Response tab. You can map the entire response by placing {{response}} in the Response field and mapping it to a custom long text Oomnitza field. See Mapping positive and negative responses

For further information, refer to the SolarWinds API Documentation: Get User Details.

Using the SolarWinds Update User preset

The SolarWinds Update User preset allows you to update a user in SolarWinds Web Help Desk.

When using this preset, the Update to fields are the fields which will be used in the request body. Ensure that these files are populated with the relevant information in Oomnitza.

  • Update to First Name. For example, first_name. 
  • Update to Last Name. For example, last_name.

When you select this preset,  use the Advanced Mode to configure the message payload by following the steps in Using the SolarWinds Get User Details preset.

Using the SolarWinds Create User preset

The SolarWinds Create User preset allows you to create a user in SolarWinds Web Help Desk. When using this preset, the New fields are the fields which will be used in the request body. Ensure that these files are populated with the relevant information in Oomnitza.

  • New Email Address. For example, email. 
  • New First Name. For example, first_name.
  • New Last Name. For example, last_name. 
  • New Phone Number. For example, phone_number.
  • New Username. For example, username.

When you select this preset, use the Advanced Mode to configure the message payload. To do this, complete the following steps:

  1. In the API block window, click the Advanced Mode button located in the upper right of the window.
  2. Select the Body tab. Modify, update or add fields that will be used in the request payload. For example, you might want to add additional attributes such as a second phone number or location. For information on the fields that are permitted in the request payload, refer to the SolarWinds API documentation: Creating a Client.
  3. Select the Response tab. You can map the entire response by placing {{response}} in the Response field and mapping it to a custom long text Oomnitza field. See Mapping positive and negative responses

articles_icon.svg Reference articles for workflows

Unleash the power of Oomnitza

To get valuable actionable insights that help you manage your users, learn how to:

  • Configure dashboards for your users and software
  • Configure custom reports about your users and software
  • Create workflows to automate tasks

See small_blue_link.svg Getting started for more information.

Did you know
You can also create extended connector integrations for SolarWinds assets.
small_blue_link.svg Creating an extended integration for SolarWinds Help Desk assets

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