Adding your ServiceNow credentials to Oomnitza

Best practice
For the integration with Oomnitza, create a dedicated user account.

Prerequisites

ServiceNow uses OAuth 2.0 authentication and requires a Client ID and Secret to be added to Oomnitza. To obtain your Client ID and Secret, complete the following steps:

1. Login to your ServiceNow instance
2. Go to System OAuth>Application Registry. Alternatively, type OAuth in the navigation bar and select Application Registry.
3. Click New.
4. Select Create an OAuth API endpoint for external clients.
5. Enter the app name. 
6. For the Redirect URL, enter the following https://generic-oauth2-proxy.oomnitza.com/oauth2/redirect_url
7. Click Submit.
8. Select your newly generated app from the Application Registry list. Select the lock icon next to your Client Secret to view your secret. Copy it along with your Client ID and store it securely for the next step.

Next steps

Add your Client ID and Secret to Oomnitza.

Adding your ServiceNow credentials

To stream ServiceNow data into Oomnitza, and the credentials that you obtained to Oomnitza:

1. In Oomnitza, click Configuration > Security > Credentials.
2. Click Add new credential (+).
3. Search for the integration, and then click the forward arrow > to select the integration. 
4. Enter your client credentials and any other additional information.
5. Click Authenticate. You are prompted to log in to authorize your request.
6. Click CREATE.

1. Add the information details.
2. Click the AUTHORIZATION tab.
3. Ensure that OAuth 2.0 is selected as the Authorization type.
4. Ensure that ServiceNow is selected from the SaaS list.
5. Enter the OAuth credentials.
6. Click Authenticate.
7. Click Create.

Setting the ServiceNow subdomain as a global variable

To save time entering information when you create workflows, you can add the ServiceNow subdomain as a global variable in Oomnitza.

1. From the menu, click Configuration > General > Global Settings.
2. Click Add new variable (+).
3. Add the ServiceNow.Subdomain variable and its value. If your ServiceNow URL is https://mycompany.service-now.comyour subdomain would be: mycompany.
4. Save your changes.