Creating an extended integration for ServiceNow assets

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You'll get complete visibility of your assets as data from ServiceNow is automatically transformed into consumable information and actionable insights.

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Get the information and insights that you need to reduce costs and the time that you spend on administration tasks such as:

• Configurable dashboards and list views of key asset and software information
• Configurable reports to share information about assets and software with your colleagues and management such as corporate-wide reports that detail the distribution and status of the assets and software in your environment

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Creating the integration

Creating custom mappings

Before you start

Best practice
For the integration with Oomnitza, create a dedicated user account.

Before you can create the integration with Oomnitza, you need to have added your ServiceNow OAuth credentials to Oomnitza. For further information, refer to Adding your ServiceNow credentials to Oomnitza.

Creating the integration

To configure the integration for the ServiceNow Asset Load, complete the following steps:

1. In Oomnitza, click Configuration > Integrations.
2. Click Integrations List View .
3. On the Integrations page, scroll down to the Extended section for Assets.
4. Click NEW INTEGRATION.
5. In the New Asset Integration sidebar, click ServiceNow.
6. To integrate Oomnitza with the ServiceNow Asset Load, click APPLY and then click NEXT twice.

On the connect page, complete the following steps to connect the integration:

1. Enter a descriptive name for the integration such as ServiceNow Assets. This name will be displayed on the Integrations page once the setup is complete.
2. Select Cloud as the installation type.
3. From the Credentials list, select the credentials that you added in Adding the credentials.
4. From the Integration Preferences list, select Create & Update. 
5. Enter the name of the user of the integration.
6. Enter your Subdomain. If your ServiceNow URL is https://mycompany.service-now.comyour subdomain would be: mycompany.
7. Click Next.

Creating custom mappings

Map ServiceNow fields to Oomnitza fields to get the asset information that you need. For the field mapping, it is recommended to follow these steps:

1. Click Smart Mapping.
2. Create a custom mapping for the CMDB CI ID. You will require this value when you create workflows. To create a custom mapping, do the following:
   1. Click the down arrow on the CMDB CI ID field that you want to map.
   2. Select Add new Oomnitza assets field.
   3. Change the name of the field to Service Now CMDB CI ID.
   4. Click CREATE. 
3. Map and assign a sync key to a unique field, such as the Serial Number.
4. Click NEXT.

Custom mappings

Asset Tag
Assigned Date
Assigned To
CMDB CI ID
Comments
Company
Cost
Cost Center
Created
Delivery Date
Department
Depreciated Amount
Depreciation
Depreciation Date
Display Name
Disposal Reason
Install Status
Internal Sys ID
Invoice Number
Location
Managed By
Model
Model Category
Owned By
PO Number
Purchase Date
Resale Price
Residual
Residual Date
Serial Number
Stockroom
Substatus
Support Group
Supported By
Sys Class Name
Vendor
Warranty Expiration
Work Notes

 Learn more about mapping

Tip
To view the information that is collected about your mobile assets, click Assets. 

Unleash the power of Oomnitza

To get valuable actionable insights that help you manage your assets, learn how to:

• Configure dashboards for your users and software
• Configure custom reports about your users and software
• Create workflows to automate tasks

See  Getting started for more information.

Did you know
You can also create workflows for ServiceNow assets.
Creating workflows for ServiceNow assets