Zendesk block

Oomnitza's Zendesk integration lets you automatically create or update tickets in Zendesk using the Zendesk workflow block. This feature also automatically updates the associated asset with the relevant ticket information.

The Zendesk block has been deprecated. If workflows were created that used the Zendesk block, they will continue to execute successfully. If you want to create new Zendesk workflows, add the API block to the workflow, search for Zendesk, and select the preset that you want to use.  

Before you start

For this block to work, you need to first integrate Oomnitza with Zendesk. For further information, refer to Creating a service desk integration for Zendesk assets.

Did you know?
The Zendesk and Oomnitza presets can also be used to perform the same functionality. See Creating a Zendesk ticketing workflow for more details.

Creating a workflow using the Zendesk block

To utilize this workflow block, create a new workflow and drag the block onto the canvas. Edit the Zendesk workflow block and select either Create a new ticket or Update an existing ticket from the Action type dropdown. Enter the information specified in the following table.

Parameter	Mandatory	Description
Name	No	The name of the ticket
Ticket to update	Yes	If you select Update an existing ticket from the Action type dropdown, you need to select the ticket you wish to update.
Requestor	No	The Zendesk user that will be designated the requester of the ticket
Assignee	No	The Zendesk user that the ticket is assigned to once it is created
CCs	No	The Zendesk users that receive copies of a notification email when the ticket is created, and every time somebody adds a public comment to the ticket. For further information refer to Zendesk: Configuring CC and follower permissions.
Subject	Yes	The subject of the ticket
Description	Yes	The description of the ticket
Type	No	The ticket type
Priority	No	The ticket priority
Tags	No	The tags that are added to a Zendesk ticket after it is created
Submission Status	No	The status of the ticket, for example: New