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Connect Oomnitza and Remedyforce in minutes
Save time by automating common tasks, and creating configurable workflows to automate the creation of BMC Remedyforce incidents.
Adding the Subdomain and Client ID as a global variable
Before you start
Before you create the asset workflow, you need to have added your Adding your Remedyforce credentials to Oomnitza.
Adding the Subdomain and Client ID as a global variable
To save time entering information when you create the workflow, you can add global variables to Oomnitza:
- From the menu, go to Configuration>General.
- Click Global Settings.
- Click Add new variable (+).
- Add the Salesforce.Subdomain variable and its value. The value is the name of your Salesforce subdomain. If your Salesforce URL is
https://mycompany.my.salesforce.com
your subdomain would be:mycompany.
- Save your changes.
- Repeat steps 1 to 3, this time adding the BMC Remedyforce.ClientID and its value. The Client ID is the ID of the client in which you want to create the BMC Remedyforce incident
Creating workflows
Create asset workflows
To create an asset workflow, complete these steps:
- Click Configuration > Workflows
- Click Add (+) and select Assets from the list.
- Drag and drop the API block onto the Sandbox.
- Click Edit on the API block and enter Remedyforce in the search field.
- Select the Remedyforce Create Incident preset and click the forward arrow (>).
- Configure the API Block following the preset instructions below, and save your changes.
- Edit the Begin Block and add rules to trigger the workflow. For example, if you set the Actions to New you can trigger a workflow every time a new asset is created. Refer to Using the Begin block.
- Connect the Blocks.
- Save, validate, and activate your workflow.
Configuring the Create Incident preset
The Create Incident preset enables you to create an incident in the BMC Remedyforce portal.
Figure: Creating an incident in the BMC Remedyforce portal.
When you select this preset you need to supply the same information that is required to create an incident on the portal:
- Incident Description: A description of the incident.
- BMC Service Desk Template ID: The unique ID of the template. Templates enable users to pre-populate commonly used fields in a form.
You can configure the message payload by selecting Advanced Mode.
- In the API block window, click the Advanced Mode button located in the upper right of the window.
- Select the Response tab. You can map the entire response by placing
{{response}}
in the Response field and mapping it to a custom long text Oomnitza field, such as API Response. For information on creating custom fields, see Creating Custom Fields in Oomnitza.
For further information, refer to BMC Remedyforce API Documentation: Create Incident.
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