Adding your SolarWinds Service Desk credentials to Oomnitza

Best practice
For the integration with Oomnitza, create a dedicated user account.

API Key

SolarWinds Service Desk uses API authentication and requires an API key to be added to Oomnitza. Admins can generate a token directly from the user setup page.

Recommended Links

SolarWinds Service Desk API Documentation: Authentication.

Adding your credentials

To stream SolarWinds data into Oomnitza, add the credentials that you obtained to Oomnitza:

1. In Oomnitza, click Configuration > Security > Credentials.
2. Click Add new credential (+).
3. Search for the integration, and then click the forward button > to select the integration.
4. Add your API key.
5. Click Create.

Integration not in the list? Click Advanced Mode and complete these steps:

1. Add the information details.
2. Click the AUTHORIZATION tab.
3. Ensure that API Key is selected as the Authorization type.
4. Ensure that the Token Name is X-Samanage-Authorization. 
5. Enter "Bearer" followed by a space and the API Key. For example,Bearer aefgd-adw3n-jknadd78l1kjndc.
6. Ensure that Add to Header is selected.
7. Click CREATE. 

Adding the ServiceDesk URL as a global variable

To save time entering information when you create the integration, you can add the SolarWinds ServiceDesk URL as a global variable in Oomnitza.

For US-based customers, please useapi.samanage.com

For European-based customers, please use apieu.samanage.com

Recommended Links

SolarWinds Service Desk API Documentation: Service URL.

1. From the menu, go to Configuration>General.
2. Click Global Settings.
3. Click Add new variable (+). 
4. Enter SolarWindsSerivceDesk.URL as the variable name, such as api.samanage.com.You do not need to provide the leading https:// as this is automatically prepended.
5. Enter your SolarWinds URL.
6. Save your changes.