Creating workflows for SolarWinds Service Desk hardware

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You'll get visibility of your SolarWinds Service Desk hardware by creating configurable workflows to automate tasks such as:

• • Managing hardware, including creating, updating, and deleting hardware.
  • Retrieving detailed hardware information, including the CPU, processing speed, memory and Operating System.

Navigation

 Before you start

Creating workflows

 Create asset workflows

Before you start

You must complete these tasks before you create the workflows:

• Add credentials to the Oomnitza vault
• Adding the ServiceDesk URL as a global variable

We recommend that you also create an extended integration for SolarWinds Service Desk assets. You can use the information retrieved in these integrations to trigger workflows.

Creating workflows

Create asset workflows

To create an asset workflow, you must complete these steps:  

1. Click Configuration > Workflows 
2. Click Add (+) and select Assets from the list.
3. Edit the Begin Block and add rules to trigger the workflow. For example, if you set the  Actions to New, the workflow will run for every new asset record added to Oomnitza.
4. Drag and drop the API block onto the Sandbox.
5. Click Edit on the API block and enter SolarWinds Service Desk in the search field. 
6. Select a preset from the list below. To choose a preset, click the forward arrow (>).
   
   • SolarWinds Service Desk Create Hardware
   • SolarWinds Service Desk Delete Hardware
   • SolarWinds Service Desk Update Hardware Details
   • SolarWinds Service Desk Get Hardware Details
7. Select the credentials that you created in Adding your SolarWinds Service Desk credentials to Oomnitza.
8. Your Service Desk URL is derived from the global variable you created in Adding your SolarWinds Service Desk credentials to Oomnitza.
9. Enter any mandatory information when prompted. You can refer to existing Oomnitza fields by entering the field name in curly braces with spaces replaced with an underscore. For example: {{name}}. 
10. Select Advanced Mode.
11. Select the Information tab. Review and ensure that the properties referenced in this location, such as {{swsd_hardware_id}}, exist in Oomnitza and are populated with information before you run this workflow. You can create an asset integration to retrieve this information before you run this workflow.
12. Select the Response tab. You can map the entire response by placing {{response}} in the Response field and mapping it to a custom long text Oomnitza field, such as API Response. Once you have the entire response, you can then parse the JSON response values to custom Oomnitza fields, as per the example below.
13. Connect the Blocks. 
14. Save, validate, and activate your workflow.

Using the SolarWinds Service Desk Create Hardware preset

The SolarWinds Service Desk Create Hardware preset creates new hardware.

Did you know?
You can add more information to the message body in the Advanced Mode > Body tab. For further information, see SolarWinds Service Desk API Documentation: createHardware.

Using the SolarWinds Service Desk Delete Hardware preset

The SolarWinds Service Desk Delete Hardware deletes hardware by ID.

For further information, see SolarWinds Service Desk API Documentation: deleteHardwareById.

Using the SolarWinds Service Desk Update Hardware Details preset

The SolarWinds Service Desk Update Hardware Details updates hardware with specified fields, by ID.

Did you know?
You can add more information to the message body in the Advanced Mode > Body tab. For further information, see SolarWinds Service Desk API Documentation: updateHardwareById

Using the SolarWinds Service Desk Get Hardware Details preset

The SolarWinds Service Desk Get Hardware Details preset fetches hardware details, by ID.

For further information, see SolarWinds Service Desk API Documentation: getHardwareById

Reference articles for workflows

• Mapping positive and negative responses
• Troubleshooting workflows 
• Using the API block