Creating an extended integration for SolarWinds Service Desk assets

Let Oomnitza be your single source of truth!

Choose from three SolarWinds asset integrations in Oomnitza to gain complete visibility of your assets as data from SolarWinds is automatically transformed into consumable information and actionable insights.

SolarWinds Service Desk Mobile Devices Asset Load: Returns a list of mobile devices. For further information, refer to the SolarWinds Service Desk API Documentation: getMobiles.

SolarWinds Service Desk Other Assets Asset Load: Returns a list of other assets that is, those not identified as a computer, software, printer, mobile device, or networked device. For further information, refer to the SolarWinds Service Desk API Documentation: getAssets.

SolarWinds Service Desk Hardware Asset Load: Returns a list of hardware. For further information, refer to the SolarWinds Service Desk API Documentation: getHardwares.

Connect Oomnitza and SolarWinds Service Desk in minutes

Get the information and insights that you need to reduce costs and the time that you spend on administration tasks such as:

• Configurable dashboards and list views of key asset information.
• Configurable reports to share information about hardware, mobile devices, and other assets with your colleagues and management such as corporate-wide reports that detail the distribution and status of the assets and devices in your environment
• Configurable workflows that you can easily create for:
  • Managing hardware, mobile devices, and other assets, including creating, updating, and deleting assets
  • Retrieving detailed information relating to your hardware, mobile devices, and other assets.
  • Managing incidents, including creating, updating, and deleting an incident
  • Retrieving detailed incident information, including the assignee, requester, state, and due date.
  • Managing SolarWinds Service Desk problems. A problem is an unknown underlying cause of one or more Incidents.
  • Adding, updating, and deleting tasks and comments in Service Desk incidents or problems.

Navigation

Create the asset integration

Custom mappings

Before an start

You must complete these tasks before you create the integration:

• Add credentials to the Oomnitza vault
• Adding the ServiceDesk URL as a global variable

Creating an asset integration

1. In Oomnitza, click Configuration> Integrations> Overview.
2. Click Block view
3. Scroll down to the Extended section for asset integrations.
4. Click NEW INTEGRATION.
5. Select the integration in the sidebar.
6. Click ADD.

Integration details overview

More information is provided about the following fields to help you complete the integration:

Installation type

Select Cloud if you want to store credentials in the Oomnitza cloud.

Select Local if you want to store credentials locally. Local extended integrations do not support AWS and OAuth authentication. If you want to sync Oomnitza with vendor applications that require AWS or OAUTH authentication, select Cloud.

Integration preferences

By default, the option Create & Update option is selected. Select this option  when you want to edit records and add new records. If you want to edit records and not add new records, select Update Only. If you only want to add new records, select Create Only.

Integration details

To review or update the integrations details, click Edit .

1. Update the integration name if necessary. 
2. Select an installation type.
3. For integration preferences, select an option.
4. Enter the name of the integration user.

Credential details

If you selected Cloud as the installation type, choose one of the following options:

• Select the credentials that were created for the integration.
• Edit the credentials that were created for the integration.
• Create new credentials

Schedule

By default, data is streamed to Oomnitza once every day.

You can configure the schedule to meet your needs such as changing the interval or changing the time so that the data is streamed when your system isn't busy.

1. Click the Edit .
2. Configure your schedule.
3. Click Update.

Mappings

To map the fields to Oomnitza, click Edit .

You can define rules for your integration by selecting Edit integration on the mapping page. For example, you may only want to run the integration if a certain contact or region exists. See Filtering integration results.  
You can add new fields to your integration by selecting Add new field   on the mapping page. All you need to do is specify the property name. See Creating custom API fields. 

Create custom mappings

Map SolarWinds fields to Oomnitza fields to get the asset information that you need. For the field mapping, it is recommended to follow these steps:

1. Click Smart Mapping.
2. Create a custom mapping for the Id field. To create a custom mapping, do the following:
   1. Click the down arrow on the Id field.
   2. Select Add new Oomnitza assets field.
   3. Change the name of the field to SWSD Hardware ID, SWSD Other Asset ID, or SWSD Mobile Device ID (depending on which integration you choose).
   4. Select the Unique checkbox.
   5. Click CREATE. 
3. Map and assign a sync key to a unique field, such as the Id.
4. Click UPDATE.

Tracking information for asset loads 

When the integration is run, you can track the name of the credentials that were used and the source of the data. To do this, you map the following fields to Oomnitza:   

• Connect: Credentials
• Connect: SolarWinds Service Desk Url

SolarWinds Service Desk Mobile Devices to Oomnitza mappings

Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Device Type
IMEI
Id
Is Company Issued
Is Technical Contact Is User
Is User Disabled
Manufacturer
Model
Name
Serial Number
Site Description
Site Id
Site Location
Site Name
Site Timezone
Status
Technical Contact Email
Technical Contact Group Id
Technical Contact Id
Technical Contact Name
User Account Id
User Email
User Id
User Id
User Name 

SolarWinds Service Desk Hardware to Oomnitza mappings

Active Directory
Address
Asset Tag
Barcode Encoding Format
Bioses Bios Date
Bioses Id
Bioses Manufacturer
Bioses Model
Bioses Reported At
Bioses SSN
Bioses Version
CPU
Category Id
Category Name
Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Domain
External Ip
Id
Ip
Latitude
Longitude
Memory
Name
Notes
Operating System
Owner Email
Processor Speed
Product Number
Site Description
Site Id
Site Location
Site Name
Site Time Zone
Status Name
Swap
Tag
Technical Contact Email

SolarWinds Service Desk Other Assets to Oomnitza mappings

Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Id
Id
Ip
Is Owner Is User
Is User Is User
Manufacturer
Model
Name
Owner Email
Owner Group Id
Owner Id
Owner Name
Serial Number
Site Description
Site Id
Site Location
Site Name
Site Timezone
Status
Type Account Id
Type Id
Type Name
Type Parent Id
User Email
User Group Id
User Id
User Name

Launching the integration

Your integration is in Draft mode until the required mandatory fields are added. When added, click Launch to activate your integration. 

If you selected Cloud as the installation type when creating the integration, see Running an extended integration

If you selected Local as the installation type when creating the integration, see Running an extended integration locally.

Viewing data ingested by Oomnitza

Viewing ingested asset data

For asset integrations, click Hardware. If the asset integration also ingests software data, click Software.

Viewing ingested user data

For user integrations, click People. If you chose the option to ingest User and SaaS user data, click Software > SaaS, click the SaaS app, and then click the Users tab. 

Related Links

• Running an extended integration
• Troubleshooting integrations
• Mapping extended integrations

Unleash the power of Oomnitza

To get valuable actionable insights that help you manage your assets, learn how to:

• Configure dashboards for your users and software
• Configure custom reports about your users and software
• Create workflows to automate tasks

See Getting started for more information.