Creating workflows for SolarWinds Service Desk mobile devices – Oomnitza Documentation

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You'll get visibility of your SolarWinds Service Desk mobile devices by creating configurable workflows to automate tasks such as:

- Managing mobile devices, including creating, updating, and deleting a mobile device.
- Retrieving detailed mobile device information, including the status, manufacturer, model and serial number.

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Before you start

Creating workflows

Create asset workflows

Before you start

You must complete these tasks before you create the workflows:

We recommend that you also create an extended integration for SolarWinds Service Desk assets. You can use the information retrieved in these integrations to trigger workflows.

Creating workflows

Create asset workflows

To create an asset workflow, you must complete these steps:

Click Configuration > Workflows
Click Add (+) and select Assets from the list.
Edit the Begin Block and add rules to trigger the workflow. For example, if you set the Actions to New, the workflow will run for every new asset record added to Oomnitza.
Drag and drop the API block onto the Sandbox.
Click Edit on the API block and enter SolarWinds Service Desk in the search field.
Select a preset from the list below. To choose a preset, click the forward arrow (>).
Select the credentials that you created in Adding your SolarWinds Service Desk credentials to Oomnitza.
Your Service Desk URL is derived from the global variable you created in Adding your SolarWinds Service Desk credentials to Oomnitza.
Enter any mandatory information when prompted. You can refer to existing Oomnitza fields by entering the field name in curly braces with spaces replaced with an underscore. For example: {{name}}.
Select Advanced Mode.
Select the Information tab. Review and ensure that the properties referenced in this location, such as {{swsd_mobile device_id}}, exist in Oomnitza and are populated with information before you run this workflow. You can create an asset integration to retrieve this information before you run this workflow.
Select the Response tab. You can map the entire response by placing {{response}} in the Response field and mapping it to a custom long text Oomnitza field, such as API Response. Once you have the entire response, you can then parse the JSON response values to custom Oomnitza fields, as per the example below.
Connect the Blocks.
Save, validate, and activate your workflow.

Using the SolarWinds Service Desk Create Mobile Device preset

The SolarWinds Service Desk Create Mobile Device preset creates a new mobile device.

Did you know?
You can add more information to the message body in the Advanced Mode > Body tab. For further information, see SolarWinds Service Desk API Documentation: createMobile.

Using the SolarWinds Service Desk Delete Mobile Device preset

The SolarWinds Service Desk Delete Mobile Device deletes a mobile device by ID.

For further information, see SolarWinds Service Desk API Documentation: deleteMobileById.

Using the SolarWinds Service Desk Update Mobile Device Details preset

The SolarWinds Service Desk Update Mobile Device Details updates a mobile device with specified fields, by ID.

Did you know?
You can add more information to the message body in the Advanced Mode > Body tab. For further information, see SolarWinds Service Desk API Documentation: updateMobileById

Using the SolarWinds Service Desk Get Mobile Device Details preset

The SolarWinds Service Desk Get Mobile Device Details preset fetches mobile device details, by ID.

For further information, see SolarWinds Service Desk API Documentation: getMobileById

Reference articles for workflows