Let Oomnitza be your single source of truth!
Choose from three SolarWinds asset integrations in Oomnitza to gain complete visibility of your assets as data from SolarWinds is automatically transformed into consumable information and actionable insights.
SolarWinds Service Desk Mobile Devices Asset Load: Returns a list of mobile devices. For further information, refer to the SolarWinds Service Desk API Documentation: getMobiles.
SolarWinds Service Desk Other Assets Asset Load: Returns a list of other assets that is, those not identified as a computer, software, printer, mobile device, or networked device. For further information, refer to the SolarWinds Service Desk API Documentation: getAssets.
SolarWinds Service Desk Hardware Asset Load: Returns a list of hardware. For further information, refer to the SolarWinds Service Desk API Documentation: getHardwares.
Connect Oomnitza and SolarWinds Service Desk in minutes
Get the information and insights that you need to reduce costs and the time that you spend on administration tasks such as:
- Configurable dashboards and list views of key asset information.
- Configurable reports to share information about hardware, mobile devices, and other assets with your colleagues and management such as corporate-wide reports that detail the distribution and status of the assets and devices in your environment
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Configurable workflows that you can easily create for:
- Managing hardware, mobile devices, and other assets, including creating, updating, and deleting assets
- Retrieving detailed information relating to your hardware, mobile devices, and other assets.
- Managing incidents, including creating, updating, and deleting an incident
- Retrieving detailed incident information, including the assignee, requester, state, and due date.
- Managing SolarWinds Service Desk problems. A problem is an unknown underlying cause of one or more Incidents.
- Adding, updating, and deleting tasks and comments in Service Desk incidents or problems.
Navigation
Before an start
You must complete these tasks before you create the integration:
Creating an asset integration
- In Oomnitza, click Configuration> Integrations> Overview.
- Click Block view
- Scroll down to the Extended section for asset integrations.
- Click NEW INTEGRATION.
- Select the integration in the sidebar.
- Click ADD.
Integration Overview
More information is provided about the following fields to help you complete the integration:
- Integration preferences: By default, the option Create & Update is selected, which allows for editing existing asset records and adding new ones. If your goal is only to edit existing asset records, choose Update Only. On the other hand, if you only want to add new records, select Create Only.
Integration details
To review or update the integrations details, click the pencil:
- Update the integration name if necessary.
- For installation type decide whether you want to store the credentials locally or in Oomnitza:
- Select Local if you want to store credentials locally. This mode does not support OAuth or AWS authentication.
- Select Cloud if you want to store credentials in your Oomnitza instance.
- For integration preferences, select an option.
- Enter the name of the integration user.
Credential details
Choose one of the following options:
- Select the credentials that were created for the integration.
- Edit the credentials that were created for the integration.
- Create new credentials
Schedule
By default, user data is streamed to Oomnitza once every day.
You can configure the schedule to meet your needs such as changing the interval or changing the time so that the data is streamed when your system isn't busy.
- Click the pencil.
- Configure your schedule.
- Click Update.
Mappings
To map the fields to Oomnitza, click the pencil.
Create custom mappings
Map SolarWinds fields to Oomnitza fields to get the asset information that you need. For the field mapping, it is recommended to follow these steps:
- Click Smart Mapping.
- Create a custom mapping for the Id field. To create a custom mapping, do the following:
- Click the down arrow on the Id field.
- Select Add new Oomnitza assets field.
- Change the name of the field to SWSD Hardware ID, SWSD Other Asset ID, or SWSD Mobile Device ID (depending on which integration you choose).
- Select the Unique checkbox.
- Click CREATE.
- Map and assign a sync key to a unique field, such as the Id.
- Click UPDATE.
Tracking information for asset loads
When the integration is run, you can track the name of the credentials that were used and the source of the data. To do this, you map the following fields to Oomnitza:
- Connect: Credentials
- Connect: SolarWinds Service Desk Url
SolarWinds Service Desk Mobile Devices to Oomnitza mappings
Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Device Type
IMEI
Id
Is Company Issued
Is Technical Contact Is User
Is User Disabled
Manufacturer
Model
Name
Serial Number
Site Description
Site Id
Site Location
Site Name
Site Timezone
Status
Technical Contact Email
Technical Contact Group Id
Technical Contact Id
Technical Contact Name
User Account Id
User Email
User Id
User Id
User Name
SolarWinds Service Desk Hardware to Oomnitza mappings
Active Directory
Address
Asset Tag
Barcode Encoding Format
Bioses Bios Date
Bioses Id
Bioses Manufacturer
Bioses Model
Bioses Reported At
Bioses SSN
Bioses Version
CPU
Category Id
Category Name
Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Domain
External Ip
Id
Ip
Latitude
Longitude
Memory
Name
Notes
Operating System
Owner Email
Processor Speed
Product Number
Site Description
Site Id
Site Location
Site Name
Site Time Zone
Status Name
Swap
Tag
Technical Contact Email
SolarWinds Service Desk Other Assets to Oomnitza mappings
Connector Sync Time
Department Default Assignee Id
Department Description
Department Id
Department Name
Description
Id
Id
Ip
Is Owner Is User
Is User Is User
Manufacturer
Model
Name
Owner Email
Owner Group Id
Owner Id
Owner Name
Serial Number
Site Description
Site Id
Site Location
Site Name
Site Timezone
Status
Type Account Id
Type Id
Type Name
Type Parent Id
User Email
User Group Id
User Id
User Name
Did you know?
You can define rules for your integration by selecting Edit integration on the mapping page. For example, you may only want to run the integration if a certain contact or region exists. See Filtering integration results.
You can add new fields to your integration by selecting Add new field on the mapping page. All you need to do is specify the property name. See Creating custom API fields.
Launching the integration
Your integration is in Draft mode until all the required mandatory fields are added. Once you have added all of the required fields, select Launch to activate your integration.
If you selected Cloud as the installation type when creating the integration, refer to Running an extended integration
If you selected Local as the installation type when creating the integration, refer to Running an extended integration locally.
Getting your results
To view the information that is collected about your assets, click Assets. To view the information about software, click the Software tab.
To view the information that is collected about your users, click People. If you selected User plus SaaS User when running the user integration, you can also find a list of users in the Software > SaaS menu
Related Links
Unleash the power of Oomnitza
To get valuable actionable insights that help you manage your assets, learn how to:
- Configure dashboards for your users and software
- Configure custom reports about your users and software
- Create workflows to automate tasks
See Getting started for more information.
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