Adding dropdown lists to surveys

Enhance the usability of surveys and make it easier for survey recipients to make choices by adding dropdown lists to surveys. 

You can add the following types of dropdown lists to surveys:

• Dropdown when you select short text as the data type
• Dropdown or dependent dropdown when you select an object as the data type

Dropdowns display a list of  up to 20 options. When you create the variable, you can add the options.     

Dependent dropdown are available for objects such as assets and users and custom objects. In a dependent dropdown, the options that can be selected in the second dropdown list change depending on the option that is selected in the first dropdown list.

    

You can use a dependent dropdown in request offerings to offer different types of laptop depending on the department that a user is assigned to.

Before you start

If you are unfamiliar with workflows or surveys, see Creating a workflow survey and Tutorials for request offerings.

Adding dropdowns

Adding the workflow variable

1. Click Configuration >Workflows.
2. Create or open a workflow. If you open an existing workflow, click Edit . 
3. Click the Variable tab.
4. Click Add Variable.
5. Enter the name.  
6. Select Short text as the type of variable.
7. Select Dropdown as the display type.
8. Enter a list of options. You can enter up to 20 options.
9. Click Submit.

Adding the workflow variable as a field in the survey

1. Click Surveys .
2. Click Add survey field . 
3. Select a variable.
4. Select an attribute such as mandatory.
5. Enter the label if you don't want to use the name of the variable as the field name.
6. Enter a description to help the survey recipient enter or select a value.
7. Click Save. 

Tip
To preview the survey when you add fields, click the actions menu next to the title of the survey, and then click Preview Survey. 

Adding dependency dropdown lists for objects

Adding the workflow variable

1. Click Configuration >Workflows.
2. Create or open a workflow.
3. If you open an existing workflow, click Edit . 
4. Click Variable .
5. Click Add Variable.
6. Enter the name.
7. Select an object.
8. Select Dropdown as the display type.
9. Click Submit.