Create user-friendly surveys to get the information that you need to update records and create request offerings.
Adding fields to surveys is a two-step process:
- Add the survey variable.
- Add the survey variable as a field to the survey.
The data types are as follows:
- Short Text. The max length is 255 characters.
- Long Text. The max length is 10,000 characters.
- Numeric. The max length is 19 digits or 19 digits plus the minus (-) symbol.
- Decimal. The max length is 11 characters including the decimal separator. As subtype, you can select General or Decimal ($). Select general if you want to pair the field with a field that allows users to select a currency.
- DateTime. The options are date and time, date only, and local date.
- Checkbox.
- System and custom objects.
You can use the following data types to create dropdown lists:
- Short text.
- Object. You can select any system or custom object.
If you select short text, you can add a dropdown list with up to 20 options.
If you select an object, such as assets or users to populate the options in the dropdown list, there is no limit to the number of options. To make the dropdown list user-friendly, you can use a saved search to reduce the number of options.
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