Workflow prioritization

To ensure that workflows run efficiently and successfully, workflows are prioritized depending on how the workflow is triggered.

Order of priority for starting workflows

Priority	Workflow Trigger	Description
1	User action	The workflow is run on the object's page, or object's details page, or when the workflow is rerun. Examples Object page From the menu, click Assets. Click the asset. Click Run Action. Object details From the menu, click Assets. Click the asset.  Click Available Workflows, select and then run the workflow.
2	Data entry	User changes an attribute in a record that is associated with a workflow.
3	API calls	Changes caused using the Import feature or synchronizing an integration.
4	Schedule	The workflow is run by a schedule. This includes running the scheduled workflow in the workflow builder.

Example

Action 1: A scheduled workflow is started that updates all user records in the People view. 

Action 2: At the same time, an administrator makes a change to a user record in the People view and runs a workflow manually.

Action 1 has a priority of 4 because the workflow is triggered by a schedule. Action 2 has a priority of 2 because the workflow is triggered by data entry.

In this scenario, action 2 is started before action 1 because it has a higher priority.

 Checking the status of workflows